Terms of service

Terms of Service

Last Updated: [18-05-2026]

Welcome to [VELTRIX]. These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. General Conditions

By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the website or services without written permission from [VELTRIX].

2. Account Terms

If you create an account on our website, you are responsible for maintaining the confidentiality of your account information, including your password.

You agree to provide accurate, complete, and updated information at all times. We are not responsible for any loss or damage resulting from unauthorized access to your account due to your failure to safeguard your credentials.

We reserve the right to suspend or terminate accounts that violate these Terms.

3. Pricing and Payment

All prices displayed on our website are listed in the applicable currency and may be subject to taxes, shipping charges, or additional fees where applicable.

We reserve the right to change product prices at any time without prior notice.

Payments must be completed through approved payment methods available on our website. By placing an order, you confirm that the payment information provided is valid and authorized.

4. Product Descriptions

We strive to ensure that all product descriptions, images, and information are accurate. However, we do not guarantee that all content on the website is error-free, complete, or current.

Actual product colors or appearance may vary slightly depending on your device display or manufacturing updates.

We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

5. Order Acceptance and Cancellation

Placing an order does not guarantee acceptance. We reserve the right to refuse, limit, or cancel any order for reasons including but not limited to:

Product availability
Errors in pricing or product information
Suspected fraudulent activity
Violation of these Terms

If your order is canceled after payment has been processed, an appropriate refund will be issued.

6. Shipping and Delivery

We aim to process and ship orders within [14-15 BUSINESS DAYS]. Delivery timelines may vary depending on location, courier services, customs processing, or unforeseen circumstances.

Estimated delivery dates are provided for convenience only and are not guaranteed.

[VELTRIX] is not responsible for delays caused by shipping carriers, customs, weather conditions, or events beyond our control.

7. Returns and Refunds

Our Return & Refund Policy explains the conditions under which products may be returned or refunded. By making a purchase, you agree to the terms outlined in our Return & Refund Policy.

We reserve the right to deny refund requests that do not meet our policy requirements.

8. Prohibited Uses

You agree not to use the website or services for any unlawful or unauthorized purpose, including but not limited to:

Violating applicable laws or regulations
Distributing harmful software or malicious code
Attempting unauthorized access to systems or accounts
Engaging in fraudulent transactions
Harassing, abusing, or harming others
Interfering with the security or operation of the website

Violation of these Terms may result in immediate termination of access to our services.

9. Intellectual Property

All website content including logos, branding, graphics, text, product images, and design elements are the property of [VELTRIX] or its licensors and may not be copied or used without permission.

10. Limitation of Liability

To the maximum extent permitted by law, [VELTRIX], its owners, employees, affiliates, and partners shall not be liable for any indirect, incidental, special, or consequential damages arising from:

Use or inability to use the website
Product misuse
Delayed or failed deliveries
Errors or inaccuracies on the website
Unauthorized access to personal information

Our total liability for any claim relating to a product or service shall not exceed the amount paid for the specific order.

11. Indemnification

You agree to indemnify and hold harmless [VELTRIX] from any claims, damages, liabilities, costs, or expenses arising from your violation of these Terms or misuse of our services.

12. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of India.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in [WEST BENGAL/DARJEELING], India.

13. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Changes will become effective immediately upon posting on this page.

Your continued use of the website after updates constitutes acceptance of the revised Terms.