Refund policy

Return & Refund Policy

Last Updated: [18-05-2026]

At [VELTRIX], customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. Please review our Return & Refund Policy below.

1. Return Eligibility

To be eligible for a return, the item must:

  • Be returned within [5 DAYS] of delivery

  • Be unused and in its original condition

  • Include original packaging, accessories, and tags (if applicable)

  • Not show signs of misuse, damage, or excessive wear

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Personalized or custom-made products

  • Final sale or clearance items

  • Gift cards

  • Hygiene or personal-use items

  • Digital/downloadable products

  • Items marked as non-returnable on the product page

3. Return Process

To request a return, please contact us at [chettridarshil65@gmail.com] with:

  • Your order number

  • Reason for return

  • Photos of the item (if damaged or defective)

Once your request is reviewed and approved, we will provide instructions for returning the item.

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

4. Refunds

After we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method. Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

5. Exchanges

We offer exchanges for defective, damaged, or incorrect items. If you would like to exchange a product, please contact us at [chettridarshil65@gmail.com]

Exchange requests are subject to product availability.

6. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us immediately at [chettridarshil65@gmail.com] with photos and your order details.

We will work quickly to resolve the issue by offering:

  • A replacement

  • An exchange

  • A full or partial refund (where applicable)

7. Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item arrived damaged or defective

  • The wrong item was sent

  • The return is due to our error

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

8. Cancellations

Orders may only be canceled within [1 HOUR] of purchase. Once an order has been processed or shipped, cancellation may no longer be possible.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us:

[VELTRIX]
[chettridarshil65@gmail.com]

Thank you for shopping with [VELTRIX]. We appreciate your trust and support.